We offer 24/7 support for all software solutions and software applications. This includes first line support (by telephone or email), problem diagnosis and out-of-hours problem resolution.
In addition, CTI has built the Production Support and Monitoring System (PSMS). This continuously checks that all hardware, networks, clients and servers (down to individual processes) are running. We also provide issue tracking, regular updates and reports and web access for customers and partners.
It goes without saying that CTI handles all customer information with strict confidentiality. We value the trust customers place in us.